Article
• May 21, 2010
Never Wait On Hold For A Customer Service Rep Again
LucyPhone eliminates staying on hold for hours with customer service
Though we have no scientific proof to back this up, we suspect that most people could earn a Ph.D. in quantum physics with the time wasted trying to reach a corporate customer service rep.
But what if there were a robotic entity that did the waiting for you? This is the premise behind Lucy Phone, a new free service that offers a solution to your toll-free call woes.
To start, you sign up for a free account. Then you search for the company you want to call (their database contains nearly 1,000 companies) and dial the number through Lucy’s servers.
LucyPhone then calls you via the phone number specified in your profile (cell, work etc.), Google Voice style. Once the hold process begins, simply press ** and hang up the phone.
You can get back to whatever it is you do when you’re not on hold. (Solving Fermat’s Last Theorem, perhaps, or catching up on the lost episodes of Blossom).
Once a living, breathing customer service representative picks up—5 minutes, 25 minutes, or 5 hours later—LucyPhone calls back and you’re magically connected.
It’s like having your very own switchboard operator.
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